Technical Account Manager

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Yoodli AI Roleplays

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Yoodli AI Roleplays is a SaaS platform that uses AI-powered, real-time roleplay simulations to help individuals and enterprise teams practice and improve communication skills—sales pitches, interviews, presentations, manager coaching, and public speaking. It offers customizable scenarios, multi-persona simulations, instant feedback on content and delivery, analytics to track progress and certification, and integrations with enterprise learning systems; the service is SOC 2 Type II certified and GDPR compliant.

📋 Description

• Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution • Investigate product bugs, reproduce issues, and write documented escalations for engineering • Respond to inbound technical inquiries accurately, empathetically, and quickly • Own response and resolution against defined SLA commitments, including accelerated targets for critical issues • Track open issues, communicate status and resolution timelines, and monitor integration alerts and usage anomalies • Build and maintain technical relationships with administrators, IT leads, and technical stakeholders • Lead technical onboarding covering SSO configuration, LMS/CRM integrations, admin setup, and custom roleplay scenario deployment • Conduct technical health reviews to identify adoption blockers, underutilized features, and integration opportunities • Partner with Customer Success, Professional Services, and Solution Engineering on renewals, expansions, and integrations • Become a deep expert in Yoodli’s AI coaching platform, roleplay scenarios, and data flows • Translate customer technical requirements into product feedback for engineering and product teams • Document solutions, workarounds, and integration guides to reduce ticket volume and support self-service

🎯 Requirements

• 2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company • Comfortable owning a small, high-touch book of business, typically 1-4 strategic enterprise accounts • Comfortable with SSO/SAML, REST APIs, and webhooks • Thorough understanding of reading console logs, HAR files, and network traces to diagnose issues • Experience working directly with enterprise SaaS customers • Ability to explain complex technical issues to non-technical executives and write precise bug reports for engineers • Strong written communication skills • Organized and proactive, with ability to track open issues across accounts • Experience with HubSpot, Jira, Salesforce, or similar support/CRM platforms • Genuine curiosity and excitement about AI and communication technology • Experience with LMS platforms such as Docebo, Seismic Learning, or Lessonly is a bonus • Familiarity with sales enablement or learning and development software is a bonus • Experience supporting a platform with a complex integration surface is a bonus • Experience working within a multi-stakeholder enterprise account team is a bonus

🏖️ Benefits

• Significant equity opportunities at a venture-backed company • Supportive CEO and Co-Founder and smart teammates who care • Input into how the support function grows • Opportunity to join a high-growth, high-trajectory organization

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