Technical Account Manager, LATAM

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Frame Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🔒 Cybersecurity

☁️ SaaS

🔥 Funding within the last year

💰 $50M Venture Round on 2026-05

Cybersecurity • SaaS

Frame Security is a cybersecurity company that provides an AI-driven security awareness platform for organizations. It offers hyper-realistic phishing and deepfake simulations, an AI Content Studio for personalized security/compliance training, phishing triage to automate suspicious-email handling, human risk scoring and reduction, integrations with enterprise systems, and board-ready reporting and analytics. The product is delivered as a platform aimed at reducing human risk and improving organizational security posture.

📋 Description

• Troubleshoot live issues, lead technical workshops, and break down technical roadblocks. • Design, configure, and support customer Proof of Value environments. • Navigate deployment requirements including identity, SSO, email infrastructure, and allowlisting. • Partner with Sales on technical evaluations and Proof of Value engagements. • Partner with Customer Success to ensure enterprise customers get maximum value from Frame. • Collaborate with Sales, Customer Success, Product, and Engineering from demo through renewal. • Turn recurring customer challenges into reusable documentation, playbooks, and insights for Product and Engineering. • Support prospects and customers across Latin America. • Contribute to revenue, customer renewal, expansion, and company revenue and retention goals.

🎯 Requirements

• 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar). • Fluent in English and Spanish, with strong written and verbal communication skills in both languages and the ability to lead technical discussions, demos, troubleshooting sessions, and customer workshops in either language. • Hands-on experience with enterprise IT environments. • Experience with identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure. • High comfort with ambiguity, quick learning, and troubleshooting live in front of customers. • Strong bias for action, collaborative spirit, and calm, solutions-oriented presence. • SaaS experience is a bonus; cybersecurity experience is nice-to-have, not required. • Ability to support prospects and customers across Latin America.

🏖️ Benefits

• Medical, dental and vision insurance. • Monthly connectivity reimbursement. • Unlimited paid time off. • 401(K) Retirement Savings Plan. • Meaningful equity. • Competitive salary.

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