Technical Account Manager

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ABOUT YOU

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

ABOUT YOU is one of the fastest growing e-commerce companies in Europe, focusing on providing a personalized and inspiring fashion shopping experience through digital channels. Founded in Hamburg and recognized as the city's first unicorn company in 2018, ABOUT YOU offers over 2,000 brands and more than 400,000 products online, serving millions of customers across multiple markets. Beyond retail, it operates a B2B unit offering flexible API solutions and native advertising opportunities for partners. The company is committed to empowering personal expression through fashion and continues to expand its global reach.

📋 Description

• Own and manage 5–10 enterprise customer relationships from a technical perspective • Act as a trusted advisor for platform usage, integration best practices, and architecture decisions • Translate complex customer requirements into actionable feature requests and influence the product roadmap • Map business needs to product features and drive proactive adoption • Coordinate technical escalations with solution engineering, support, and product teams • Lead technical QBRs, integration reviews, and roadmap alignment workshops • Monitor platform health, usage, and KPIs, recommending improvements

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) • Strong skills in reading architecture diagrams and API documentation • Experience working with REST, GraphQL, and webhooks • Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is nice to have

🏖️ Benefits

• Benefits are available; details provided via the employer’s benefits page • Benefits may vary depending on the location • Flexible work environment • Continuous development opportunities • Inclusive and accepting workplace culture • Online application process

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