Senior Technical Account Manager – Americas

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Build strong relationships with customers and become their go-to advisor • Drive product adoption, solve technical challenges, and ensure successful deployments • Provide custom content and product recommendations • Gather customer feedback to improve offerings • Serve as a Dragos Platform power user to help customers achieve success with technology for their overall ICS security efforts • Build strong relationships with key customer stakeholders • Address customers’ technical requests and proactively resolve issues • Provide advice, guidance, and technical know-how for successful ongoing usage and adoption • Manage customer expectations while holding them accountable • Act as an internal champion and identify when to seek assistance within Dragos • Conduct health checks and promote self-advocacy • Engage with sales, field operations, technical support, engineering, product management, and other internal teams • Track key account metrics and communicate progress to internal and external stakeholders • Identify service opportunities, training needs, and areas of improvement for the business unit • Travel up to 25%

🎯 Requirements

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer • Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments • Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) • Knowledge of cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management • Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation) • Customer-first attitude; a listener who is customer-oriented and attentive to their needs • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues • Candidates based in PST or MST, preferred • All new hires must pass a background check as a condition of employment

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan

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