Technical Account Manager

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $117k - $189.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Guide customers through onboarding and drive adoption of Managed Detection and Response services • Build and maintain trusted-advisor relationships with customer stakeholders and executive sponsors • Serve as primary customer-support contact and coordinate with engineering teams on issue resolution • Communicate service offerings, updates, and events and gather customer feedback • Advocate for customer needs internally to influence product roadmap and service improvements • Manage and report on CSAT, renewal rates, customer engagement, and other performance metrics • Identify customer-success risks and collaborate with account teams on mitigation plans, escalating as necessary

🎯 Requirements

• 4+ years of experience in a customer-facing technical role such as customer success, consulting, or post-sales technical account management • Experience managing technical escalations, balancing customer expectations, and negotiating successful resolutions • Experience tracking and improving metrics such as CSAT, adoption, and renewal rates • Excellent communication and interpersonal skills • Preferred: direct cybersecurity industry experience, particularly Managed Detection and Response (MDR) or Threat Hunting services • Preferred: strong consulting and project management skills, with ability to advise senior security leaders • Preferred: experience developing and executing customer engagement programs and playbooks • Preferred: collaborative, customer-first mindset with high personal integrity and accountability • Must not require immigration sponsorship; employer will not sponsor work visas for this position

🏖️ Benefits

• Restricted stock units may be included • Bonus may be included • Reasonable accommodations for qualified individuals with disabilities or special needs

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