Production Support Analyst II

🔥 0 minutes ago

🌽 Illinois, Virginia – Remote

🌽 Illinois – Remote ⚔️ Virginia – Remote

💵 $61.9k - $105.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Monitor application and system performance to identify and address production issues • Investigate incidents, troubleshoot technical problems, and coordinate timely resolution efforts • Analyze application logs, system alerts, and operational data to determine root causes • Partner with engineering, infrastructure, and business teams to resolve complex production challenges • Execute operational procedures, maintenance activities, and production support tasks • Document incidents, resolutions, and support processes to improve knowledge sharing • Support change, release, and deployment activities while minimizing operational risk • Identify recurring issues and recommend process, automation, or system improvements • Track service metrics and contribute to continuous improvement initiatives • Ensure compliance with operational, security, and regulatory requirements

🎯 Requirements

• Experience supporting business-critical applications, systems, or technology platforms • Strong troubleshooting and problem-solving skills across software, application, or infrastructure environments • Ability to analyze system behavior, logs, alerts, and operational data • Experience managing incidents and prioritizing work in a fast-paced environment • Knowledge of application support, production operations, and service management principles • Strong communication and collaboration skills with technical and non-technical stakeholders • Ability to document processes, issues, and solutions effectively • Bachelor’s degree in information technology, computer science, engineering, or a skills-based equivalent • This is shift work—either 2nd or 3rd shift • Experience working within financial services, fintech, or highly regulated environments • Knowledge of ITIL, service management, or operational support frameworks • Familiarity with monitoring, automation, ticketing, and incident management tools • Experience supporting cloud-based, distributed, or enterprise-scale applications • Exposure to scripting, automation, or DevOps practices

🏖️ Benefits

• Opportunities to make an impact in fintech • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive salary and benefits