Bilingual Outbound Enrollment Agent

🔥 6 minutes ago

🏈 Alabama, Florida, +23 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Make outbound calls to eligible health-plan members using an automated dialing system • Follow established scripts and enrollment procedures accurately • Engage members in professional, friendly, and conversational discussions • Explain program benefits and enrollment opportunities clearly • Address common questions and objections while keeping the conversation focused on enrollment • Navigate Salesforce CRM and other required systems while speaking with members • Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information • Document call outcomes and enrollment activity accurately • Meet established quality, productivity, and enrollment goals • Protect member information and follow all required privacy and compliance procedures • Work Monday–Friday between 9:30 AM–8:00 PM Central Time, with 1 Saturday per month

🎯 Requirements

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred • Strong verbal communication and active listening skills • Comfortable following a structured script while maintaining a natural conversation • Ability to confidently handle questions, hesitation, and objections • Professional, patient, and empathetic communication style • Comfortable working with CRM systems and multiple computer applications • Strong attention to detail and accurate documentation skills • Ability to work independently in a remote environment • Reliable attendance and a strong commitment to meeting performance expectations • Must be able to speak, read, and write fluently in English and Spanish • Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

🏖️ Benefits

• $1 differential for nights and weekends • Incentives • Paid training, typically 1 week in length • Full-time, benefit eligible the first of the month after 60 days