Bilingual Mental Health Patient Coordinator

🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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PM Pediatric Care

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

Healthcare • Healthcare Insurance • Education

PM Pediatric Care is a healthcare provider specializing in pediatric urgent care and comprehensive behavioral health services for children and young adults aged 5-26. The company offers convenient, top-quality, evidence-based medical care with services that include virtual visits, medication management, and psychiatric services. Additionally, PM Pediatric Care provides educational resources for parents and caregivers and works closely with schools to improve K-12 student outcomes with full-spectrum physical and mental health programs. They also have strategic partnerships with leading health systems and provide professional development for clinicians.

📋 Description

• Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states • Communicate key information to patients and staff members, including insurance coverage, financial responsibilities, and appointment date/time • Provide warm, friendly, and excellent customer service through all interactions • Schedule, reschedule, and cancel initial and subsequent appointment requests accurately using practice scheduling protocols and tools • Provide accurate and courteous information regarding services to physicians and other callers • Respond promptly to patient, provider, and team member requests • Maintain and update patient information and working knowledge of insurance protocols • Determine insurance benefits using eligibility systems, online websites, or phone calls • Explain benefits and financial obligations to patients and/or guarantors • Handle billing inquiries, collect out-of-pocket payments, and process payments accurately • Communicate insurance issues and work with billing teams to correct coverage issues • Maintain insurance panels • Obtain approval for schedule changes or cancellations as appropriate • Meet management-assigned goals and objectives • Escalate problems to management • Complete other duties based on patient needs • Adhere to quality and productivity standards

🎯 Requirements

• Experience with insurance eligibility • Bilingual Spanish required • Attention to detail required • Strong organizational skills • Ability to multi-task and prioritize • Ability to work well with others in a team-driven environment • Bachelor’s degree preferred

🏖️ Benefits

• Benefits eligible