Bilingual Family Resources Specialist

🔥 12 hours ago

🥔 Idaho – Remote

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💵 $16 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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🗣️🇪🇸 Spanish Required

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Logo of ComPsych

ComPsych

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Perform online research to find a minimum of three referrals for each request • Format research into comprehensive referral packets using ComPsych Work-Life branding and quality standards within two business days • Complete three requests per day while maintaining quality standards • Follow up with clients on each work-life package within three business days • Achieve a 100% client satisfaction rate • Complete a new work-life package within one business day when the satisfaction rate is not met • Support ongoing process improvement objectives, new products, and special projects • Obtain resources and referrals that meet clients’ needs using interpersonal and phone skills • Translate HelpSheets and other documents into Spanish when needed • Share research findings and referrals with the team • Document all work-life packages in ComPsych databases • Perform other duties as assigned

🎯 Requirements

• English/Spanish bilingual fluency • Excellent written and verbal communication skills in English and Spanish • Demonstrated internet research skills • Candidate must have a minimum of a Bachelor’s degree, preferred Social Work or Psychology • Computer literacy in Microsoft Office Suite required

🏖️ Benefits

• Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Robust EAP • Wellness program

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