Patient Billing Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries • Perform payment processing and payment plan functions • Accurately process patient payments by phone according to financial responsibility policies • Create, update, and maintain payment plans • Interpret and explain claim notes, balances, and billing outcomes • Verify, audit, and update insurance information • Add or update insurance data in the EMR and resubmit pending or corrected claims • Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials • Identify discrepancies and coordinate with internal teams to resolve billing issues • Research account history and determine root causes of billing or payment concerns • Recommend resolutions and next steps aligned with company policies • Navigate multiple billing systems, EMR platforms, tools, and knowledge resources • Adhere to documentation, privacy, security, HIPAA, and confidentiality requirements • Maintain schedule adherence and availability during assigned hours • Complete required training and participate in ongoing uptraining and cross-training • Demonstrate professionalism, accountability, empathy, and patient-centered service

🎯 Requirements

• Customer service or call center experience required • Healthcare billing, insurance, or claims experience strongly preferred • Payment processing or financial transaction experience preferred • High school diploma or GED required • Additional billing or healthcare education a plus • Technical proficiency with EMR systems and standard computer applications • Ability to work independently in a remote or virtual environment • Must be able to speak, read, write, and understand English • Background check required in accordance with applicable laws • Strong verbal and written communication skills • Analytical problem-solving abilities and high attention to detail • Solid understanding of healthcare billing and insurance concepts • Ability to clearly explain complex billing information in patient-friendly language • Comfort working across multiple systems and tools simultaneously • Organized, self-motivated, and collaborative approach to work

🏖️ Benefits

• Starting pay of $14/hr • Shift differential of $1/hr for nights and weekends • Paid training, typically 2 weeks in length • Full-time, 40 hours • Benefit eligible on the first of the month after 60 days