Patient Billing Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Process patient payments by phone according to Privia financial responsibility policies • Create, update, and maintain payment plans • Ensure transaction accuracy, documentation, and data integrity • Interpret and explain claim notes, balances, and billing outcomes to patients • Verify, audit, and update insurance information • Add or update insurance data in the EMR and resubmit pending or corrected claims • Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials • Identify discrepancies and coordinate with internal teams to resolve billing issues • Research account history and determine root causes of billing or payment concerns • Recommend resolutions and next steps aligned with Privia policies • Maintain professionalism and empathy during sensitive financial discussions • Use approved billing systems, EMR platforms, tools, and knowledge resources • Navigate multiple systems simultaneously while assisting patients • Follow documentation, privacy, security, HIPAA, and confidentiality requirements • Maintain schedule adherence and availability during assigned hours • Complete required company and client training • Participate in uptraining and cross-training initiatives • Demonstrate professionalism, accountability, and patient-centered service

🎯 Requirements

• Customer service or call center experience required • Healthcare billing, insurance, or claims experience strongly preferred • Payment processing or financial transaction experience preferred • High school diploma or GED required • Technical proficiency with EMR systems and standard computer applications • Ability to work independently in a remote or virtual environment • Must be able to speak, read, write, and understand English • Background check required in accordance with applicable laws • Strong verbal and written communication skills • Analytical problem-solving abilities and high attention to detail • Solid understanding of healthcare billing and insurance concepts • Ability to clearly explain complex billing information in patient-friendly language • Comfort working across multiple systems and tools simultaneously • Organized, self-motivated, and collaborative approach to work • Ability to work 8:00am–5:00pm CST, Monday–Friday

🏖️ Benefits

• Starting pay of $14/hr • Shift differential of an additional $1/hr for nights and weekends • Paid training, typically 2 weeks in length • Full-time, 40 hours per week • Benefits eligible on the first of the month after 60 days