Mid-Market Account Director

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. • Collaborate with the Five9 team to develop a comprehensive sales strategy. • Proactively identify opportunities to upsell additional Five9 products or services to existing customers. • Stay informed about industry trends, market dynamics, and competitor activities. • Create and drive revenue within a specified region or list of named accounts. • Meet and exceed all quarterly and annual sales quotas. • Develop business plan and present the business plan during quarterly review sessions. • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

🎯 Requirements

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000> • Be able to work independently and as part of a team in a fast pace, rapid change environment. • Success selling at the C-level • Documented track record of sales excellence • A proven sales hunter and closer • Superior professional presence and business acumen

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements