Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71.9k - $172.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services. • Effectively communicate project plans, progress and status both internally and to Customer organization. • Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives. • Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site. • Partner with Customers to optimize the Five9 call center software solution. • Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • Develop materials in-line with the specific sales and/or services opportunity requirements.

🎯 Requirements

• 4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering. • Strong skills in project management, client relationship management, and technical expertise. • Contact Center industry experience. • Strong practical understanding of VoIP applications and its principles. • Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology. • Well-versed in Salesforce CRM. • Outstanding customer facing verbal and written communication skills. • Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously. • Willingness to travel occasionally to customer sites. • B.A./B.S. or equivalent experience.

🏖️ Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability. • Basic Life Insurance. • 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off. • Company paid holidays. • Paid volunteer hours. • 12 weeks paid parental leave.