Manager, Succès Client Dédié

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🕒 4 days ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Flare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

⚖️ Legal

💼 Consulting

☁️ SaaS

💰 Venture Round on 2021-04

Legal • Consulting • SaaS

Flare is a legal technology company that provides a client-facing app and back-office tools to streamline how attorneys manage cases, communicate with clients, handle paperwork, and process billing and payments. The platform emphasizes transparent pricing, flexible payment options, automated administrative workflows, secure document management, and modern client communication to make legal services more accessible and efficient.

📋 Description

• Lead Flare’s Dedicated Customer Success team serving enterprise and strategic accounts • Coach and develop senior Customer Success Managers in strategic account management, business-level problem solving, renewal risk navigation, and expansion qualification • Translate the Dedicated engagement model and annual Customer Success strategy into team plans, account coverage, and operating cadence • Ensure success-plan coverage, EBR quality and cadence, and executive alignment across strategic accounts • Coordinate with Sales on executive sponsorship, EBR participation, and renewal coordination • Partner with Customer Success Operations on health-signal accuracy and account-level insights • Drive team execution against GRR, Expansion, and NPS targets • Conduct coaching, performance reviews, promotion-readiness assessments, and individual development planning • Coordinate expansion identification, qualification, and execution within the Dedicated portfolio

🎯 Requirements

• 10–12 years of experience in Customer Success, Account Management, or a customer-facing B2B SaaS role • Experience ideally in cybersecurity or an adjacent technical domain • Deep understanding of enterprise customer success delivery, including strategic account planning, executive engagement, QBRs/EBRs, and renewal management • Working fluency in Customer Success tooling and signal-driven account management, including health scores, adoption data, and forecasting • HubSpot, ChurnZero, and Pendo experience preferred • Foundational and growing knowledge of threat exposure management • Ability to lead strategic account planning and deliver measurable customer outcomes • Skills in influencing senior stakeholders and navigating complex organizations • Excellent communication, presentation, and interpersonal skills • Track record of building trust at executive levels • Highly organized and adaptable, with the ability to balance multiple priorities in a fast-paced environment • Bilingual English and French is a strong asset

🏖️ Benefits

• Competitive salary • Bonus structure / uncapped sales commissions • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events, including “Flamping”, curling, and rock climbing • Personal and professional growth opportunities • People-first company valuing work-life balance • High-growth, innovative startup with immediate impact and empowerment • Inspiring and award-winning team