Customer Service Specialist

🕒 September 18

🇺🇸 United States – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flat Branch Home Loans

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💸 Finance

🏠 Real Estate

Finance • Real Estate

Flat Branch Home Loans is a consumer mortgage lender and division of Flat Branch Mortgage Inc that provides a variety of home loan products and tailored mortgage processes for homebuyers and homeowners. The company emphasizes a local, family-oriented client experience while leveraging broader industry resources; it offers tools such as a home loan calculator, a mobile mortgage app, access to loan officers, online payment and application options, and highlights community giving through "The Giving Branch. " Flat Branch is an Equal Housing Lender and lists its NMLS number (224149) and licensing information.

📋 Description

• Provide excellent customer service to internal and external customers • Handle inbound and outbound calls and customer contact within the Servicing Department • Research customer inquiries and collect payments for mortgage accounts • Coordinate with other departments to resolve inquiries • Build and maintain business relationships with mortgage customers • Answer and resolve inbound calls from mortgage customers, loan officers, and other departments • Perform outbound collection calls and create correspondence regarding FNMA, FHLMC, FHA, VA, and USDA loans • Research and resolve routine to moderately complex problems and inquiries • Generate reports and perform complex project work as needed • Process routine to complex customer transactions and account maintenance • Respond to customer correspondence, type letters, and prepare forms and other documents • Assist with annual escrow analysis and year-end statements • Coordinate and process payoff requests for title companies or customers • Perform other duties as assigned

🎯 Requirements

• Must be able to perform each essential duty satisfactorily • 1-2 years of customer service experience, required • 1-2 years of mortgage customer service and/or mortgage experience, preferred • Equivalent combination of education, experience and training that provides the required knowledge, skills and abilities • Ability to speak, read and write in the English language • Spanish or other languages helpful • Ability to read and comprehend simple instructions, short correspondence and memos • Ability to write simple correspondence • Ability to effectively present information in one-on-one and small group situations • Ability to communicate through e-mail • Good typing, spelling, and written communication skills • Prolonged periods sitting at a desk and working on a computer • Strong work ethic, dependability, team-oriented approach, and positive attitude

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