Customer Service Representative, English/Spanish Bilingual

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bestpass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data.

📋 Description

• Serve as the first point of contact for customer inquiries via phone, chat, and email across Fleetworthy’s product suite • Investigate and resolve customer issues, including billing questions, deciding when to resolve independently or escalate • Maintain and update customer accounts in proprietary internal platforms and CRM software • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts

🎯 Requirements

• Associate degree in Business, Communications, or related field required; bachelor’s degree preferred • 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment • Structured problem-solving ability and judgment about when to escalate • Excellent verbal and written communication skills • Ability to build trust quickly and de-escalate tense or heightened issues • Organized and detail-oriented; able to manage and prioritize workload while maintaining accuracy and professionalism • Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must • Familiarity with Salesforce or similar CRM systems • Bilingual English/Spanish stated in the skills section, while the posting also says it is a preference and not required

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive culture • Respectful and welcoming workplace • Consideration without regard to protected characteristics in accordance with applicable laws and regulations