Medical Customer Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Communicate with patients via inbound and outbound phone calls • Provide knowledgeable answers to questions regarding medical bills and accounts • Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA • Provide excellent customer service and timely responses to questions and issues related to benefits, billing, claims, payments, etc. • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs • Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources • Handle patient concerns with healthcare billing statements and/or collect past due balances

🎯 Requirements

• Excellent organization, customer service and communication skills • Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through • Ability to multi-task and work within multiple systems at the same time • Able to work with little or no supervision • 1 year experience in customer service • 1 year patient contact center (call center) experience • Medical billing and/or revenue cycle management knowledge within a healthcare related field preferred (1 year)

🏖️ Benefits

• Comprehensive 4 weeks training program • Opportunities for career growth • Healthcare • 401k • Paid time off