Medical Customer Service Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Professionally handle inbound and/or outbound calls pertaining to patient concerns with health-care billing statements and/or collect past due balances • Communicate with patients via inbound and outbound phone calls • Provide knowledgeable answers to questions regarding medical bills and accounts • Understand and adhere to regulatory compliance areas, policies and procedures, including HIPAA • Provide excellent customer service and timely responses regarding benefits, billing, claims, payments, and related issues • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs • Explain charges, answer questions, and communicate requirements, policies, and procedures regarding patient financial care services and resources • Work within a team atmosphere in a culturally diverse call center environment • Meet individual performance measurements

🎯 Requirements

• Excellent organization, customer service and communication skills • Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through are a must • Ability to multi-task and work within multiple systems at the same time • Able to work with little or no supervision • Experience in customer service (1 year) • Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) preferred • Patient contact center (call center) experience (1 year) • Ability to maintain appropriate levels of confidentiality • Understanding of HIPAA and compliance requirements • Full-time employee eligibility for benefits

🏖️ Benefits

• Comprehensive 4 weeks training program • Opportunities for career growth • Competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees) • Virtual Patient Contact Center environment