Bilingual Licensed Customer Service Agent

🔥 18 hours ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $52k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kin Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

Kin Insurance is a digital insurance company that offers homeowners, landlord, condo, mobile home, high-value home, flood, and auto insurance, along with mortgage products such as home loans, refinancing, home equity loans, and HELOCs. Kin emphasizes affordable, easy online quoting and policy management, claims support, and customer service, operating directly to consumers across multiple U. S. states.

📋 Description

• Serve as the first line of support for homeowners • Handle high-volume inbound and outbound interactions by phone, chat, and email • Provide guidance on policies, payments, cancellations, and coverage questions • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds • Educate policyholders about coverage details, policy changes, and next steps • Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance • Navigate multiple internal systems and tools to resolve inquiries efficiently • Identify process improvement opportunities and share feedback to improve customer experience and team effectiveness • Complete the mandatory paid 10-week training program and apply the learning to live customer scenarios

🎯 Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license required • Bilingual Spanish-speaking proficiency • 6+ months of customer service experience in P&C, specifically home insurance • Experience in a high-volume call center or customer support environment handling inbound calls • Hands-on experience servicing homeowners insurance policies • Ability to explain policy coverage, billing, and underwriting requirements clearly • Comfort navigating multiple systems and tools simultaneously, including Google Workspace and similar platforms • Ability to work in a fast-paced, evolving environment with limited structure • Strong active listening skills and ability to communicate with empathy and professionalism • Availability Monday–Friday for assigned shifts, including 8:00 AM–5:00 PM CST • Rotating Saturday shift required every 4–6 weeks • Ability to live and work full-time in one of the listed eligible U.S. states • Authorization to work for any employer in the United States

🏖️ Benefits

• $1,000 retention bonus payable at 6 months • Paid 10-week training • Bonuses and incentives • Terry Berry Perks Program • Company equity through Restricted Stock Units (RSUs) • 401(k) with company match up to 4% of eligible earnings • Medical, dental, and vision coverage • Company-funded HSA contributions • Company-paid life insurance and short-term disability • Employee referral bonuses • Supplemental long-term disability, critical illness, accident, legal, and pet insurance • Mental health support and confidential counseling resources • 11 days accrued PTO and 7 days paid sick leave per year • 8 paid company holidays • Option to earn additional PTO annually • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents • Career mobility and internal growth opportunities • Professional development budgets for certifications, conferences, and learning, subject to management approval • Remote-first work arrangement