Customer Support Partner

🕒 September 16

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Knit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $16.1M Series A on 2025-08

Artificial Intelligence • SaaS • B2B

Knit is an AI-native research agency that pairs forward-deployed human researchers with autonomous AI agents to deliver end-to-end, decision-ready market research and consumer insights. Their platform and services automate scoping, AI-generated survey creation, sample & fielding (65M+ verified respondents), mixed-method quant + qual collection including AI-moderated video questions, automated analysis, and AI-generated branded reports — all designed to speed insight delivery for enterprise brands across retail, CPG, food & beverage, tech, media and more.

📋 Description

• Own the enablement motion for specific client segments • Lead Data Explorer orientations while data is in field • Lead report walkthroughs and show clients how to customize and extend reports and customize showreels • Join client partnership meetings to review and enable clients on recently released products and features • Support client onboarding and implementation efforts • Create and maintain learning assets • Leverage AI to automate support workflows while maintaining a high customer service bar and human-in-the-loop review • Quality-review AI responses and close documentation gaps • Respond to inbound client product questions and issues quickly, maintaining tight response times and solution-oriented responses • Create customized Loom videos for workflows, fixes, or best practices • Triage bugs and defects to Engineering with documentation, reproduction steps, client impact, and urgency • Identify recurring product questions and friction points and synthesize feedback for Product • Support and maintain Help Center content and review AI chat responses • Draft and maintain client-facing release communications, feature updates, and announcements • Support proactive client communication through educational videos, email, and in-app engagement • Update Help Center articles and support documentation for new functionality • Monitor client feedback on releases and partner with Product • Identify and implement workflow improvements to reduce manual work for CS Directors • Support client communications at scale where automation is appropriate • Partner cross-functionally to streamline handoffs between Sales, Research, Product, and CS • Support ad hoc initiatives that increase team efficiency or client impact

🎯 Requirements

• Two to three years of experience in market research • 2 years of experience in a customer-facing role, research operations, or client support role, ideally within SaaS, research tech, or agency environments • Strong understanding of market research workflows and terminology • Exceptional written communication skills with the ability to explain technical concepts clearly and concisely • Demonstrated ability to manage multiple client threads while maintaining speed and quality • Comfortable creating clear and high-energy Loom videos and leading live training sessions • Highly organized and operationally rigorous • Collaborative and comfortable working cross-functionally with Product, Engineering, and Sales • Comfortable in a fast-paced, evolving environment where processes are still being built • Customer-centric and responsive • Detail-oriented and process-driven • Proactive and solutions-oriented • Comfortable taking ownership without needing heavy oversight

🏖️ Benefits

• Competitive salary • Stock options • Healthcare (medical, dental, and vision) • Additional coverage • Company laptop • One-time onboarding technology stipend • 401(k) with company match • Flexible time-off • Hybrid working • Catered lunch

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