Customer Experience Agent

Job not on LinkedIn

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Phillips Industries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🚘 Automotive

📦 Logistics

Manufacturing • Automotive • Logistics

Phillips Industries is a company dedicated to providing innovative and high-quality products for the commercial trucking industry. With a legacy spanning nearly a century, they focus on designing and manufacturing solutions that enhance safety and efficiency in transportation. Their extensive product range includes electrical and air assemblies, backup cameras, and cutting-edge solar technologies tailored for trucks and trailers. Phillips Industries has established a global presence with parts used in all new Class 8 Trucks across North America and exports to 61 countries, emphasizing their commitment to reliability and sustainability in heavy-duty vehicle systems.

📋 Description

• Deliver concierge-level support across email, chat, and phone • Process quotes and orders • Ensure on-time, accurate deliveries by following shipping protocols • Resolve concerns for Designers, Partners, and Distributors • Build lasting client relationships through proactive follow-through • Anticipate and resolve client issues before escalation • Troubleshoot using internal systems • Prioritize inquiries • Process cases, refunds, and credits with cross-departmental communication • Maintain fluency in PJ product offerings and installation know-how • Maintain documentation in CRM, ERP, and helpdesk platforms • Record and update ticket progress • Process customer orders within SLA timeframes

🎯 Requirements

• Minimum of 2 years’ experience in customer support, sales support, and/or retail • Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms, and CRM systems is preferred • Superior verbal, written, and interpersonal communication skills • Strong problem-solving, decision-making, and de-escalation abilities • Must be able to read, write, and speak English • Must work Monday–Friday, 10:30am–7:30pm

🏖️ Benefits

• Annual bonus opportunity • Cost of Living increases • Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required • Comprehensive medical coverage with employee premiums as low as $50 per month • Coverage options for spouse, domestic partner, civil union partner, and family • Health Reimbursement Account (HRA) • Prescription, dental, and vision coverage • Flexible Spending Accounts (FSAs) for healthcare and dependent care • Employee Assistance Program • Pet insurance • 16 paid personal days each year • Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve • Additional paid time off during the annual company closure between Christmas and New Year’s • Extra paid time off for completing the annual wellness physical • Up to three paid volunteer days each year • Structured onboarding with 30, 60, and 90-day milestones • Continued training • Exclusive employee discount on Phillip Jeffries wallcoverings • Access to Working Advantage discounts on travel, entertainment, and everyday purchases