Customer Service Representative, Phone Support

🕒 September 17

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ARIVE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💸 Finance

☁️ SaaS

💳 Fintech

Finance • SaaS • Fintech

ARIVE is a comprehensive mortgage origination platform designed for independent mortgage brokers. It offers a streamlined, web-based solution to manage the entire loan origination process with ease and confidence. ARIVE combines multiple software solutions into a single platform to enhance pipeline management, provide instant pre-approvals, manage digital documents, and integrate with lender marketplaces for accurate product pricing and loan submissions. The platform supports contract processors and fosters a growing community by incorporating user feedback in bi-weekly updates and hosting interactive events. With ARIVE, mortgage professionals can improve efficiency, reduce costs, and leverage innovative technology in their workflows.

📋 Description

• Act as the initial point of contact for phone inquiries • Address issues that can be handled by phone and route tasks to the appropriate teams • Provide top-tier customer support while managing call volume and communicating relevant information when rerouting traffic • Stay current on system features, client use cases, marketing materials, and event schedules to answer phone questions • Review voicemails for callback opportunities and route callback responsibilities appropriately • Navigate team and company protocols to address or divert client calls efficiently • Maintain records and awareness of call volume and call topics to help identify strategies for proactively addressing volume and user pain points • Provide frontline support for ARIVE software users through phone support, with support also delivered through chat, email, and social media

🎯 Requirements

• Minimum 2+ years of relevant customer support experience, including phone support • Experience working in the mortgage industry is strongly preferred • Ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally • Calm demeanor and people skills, with the ability to maintain that demeanor under stress • Self-motivation and willingness to learn, practice or rehearse in the software system, and independently research • Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity • High level of integrity and strong commitment to building a successful company and nurturing customer relationships • Prior experience speaking with business owners and executives, and relationship management experience, are a plus • Must reside in the continental United States

🏖️ Benefits

• Medical, Dental and Vision Insurance Benefits • 401(k) Plan (with employer match) • Generous PTO • Endless learning in a fast-paced, growth-mode startup • Benefits and PTO included with compensation

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