Manager, ServiceNow Platform

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $132k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Flexential

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

Flexential is a US-based provider of data center infrastructure and hybrid IT services. The FlexAnywhere® platform combines colocation, cloud (public/private/hybrid), connectivity/interconnection, data protection, managed and professional services to support enterprise workloads — including high-density GPU and AI/ML deployments. Flexential operates 40+ data centers across 18 US markets (3M+ sq. ft. footprint) and a 100+ Gbps network backbone, and positions itself as a B2B partner for enterprises needing resilient, scalable, and interconnected infrastructure.

📋 Description

• Accountable for day-to-day ServiceNow platform prioritization, roadmap coordination, governance, delivery readiness, supportability, and business value tracking • Translate platform strategy into actionable priorities and coordinate intake and delivery readiness • Ensure stakeholder commitments are visible, sequenced, and supportable • Directly manage 4–6 ServiceNow Developers and Administrators • Partner with development, architecture, operations, security, Strategic Portfolio Management, the Project Management Office, finance, procurement, vendors, and business stakeholders • Define standards for ServiceNow intake, prioritization, roadmap management, architecture review, release readiness, documentation, supportability, adoption input, and value tracking • Run governance routines and maintain visibility into decisions, tradeoffs, risks, dependencies, and escalations • Establish guardrails to reduce shadow work, unclear ownership, duplicate configuration, unmanaged customization, and unapproved commitments • Maintain the ServiceNow roadmap based on business priorities, platform strategy, technical considerations, dependencies, risks, releases, and decisions • Ensure work enters through approved intake channels and meets readiness standards before sequencing • Own ServiceNow platform content and communications channels, including SharePoint or web pages, release notes, and weekly platform updates • Lead, coach, and develop the ServiceNow team; support hiring, role clarity, performance feedback, development planning, workload balance, and succession planning • Coordinate delivery readiness for testing, documentation, support handoff, rollback planning, post-release ownership, and adoption-related inputs • Escalate risks affecting platform health, stakeholder commitments, budget, staffing, compliance, or enterprise outcomes • Serve as a consulted partner on technical debt, integration sprawl, customization risk, support complexity, data quality, and value realization • Own large vendor statements of work, including scope, deliverables, assumptions, dependencies, handoffs, and acceptance criteria • Use metrics, usage insights, incident trends, backlog health, vendor performance, and stakeholder feedback to inform prioritization, SOW adjustments, and resourcing discussions • Set governance expectations, require decision traceability, return unready work, manage prioritization within guardrails, and escalate funding, staffing, priority, risk, or exception decisions to the Platform Director

🎯 Requirements

• 6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination • Experience leading technical and product-aligned roles, coaching team members, managing performance, and clarifying ownership in a matrixed environment • Strong stakeholder communication skills and ability to translate platform, delivery, and risk topics into clear updates, options, and recommendations • Experience partnering with platform owners, architecture, development, security, operations, finance, procurement, the Project Management Office, business stakeholders, and vendors • Ideally, 5 years of experience as a ServiceNow Senior Developer or Architect • Hands-on leadership experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management preferred • Experience in global, infrastructure, operations, data center, construction, or high-growth environments preferred • Ability to apply practical judgment, maintain an enterprise mindset, communicate concise tradeoffs, coach accountability, and follow through without creating unnecessary process burden • Ability to build a team culture that values ownership, collaboration, responsible escalation, continuous improvement, platform health, and measurable outcomes • Approximately 20% travel, with potential to increase based on business needs • Must be legally authorized to work in the United States • Must reside in a state where the company maintains employment eligibility at the time of hire and throughout employment

🏖️ Benefits

• Discretionary annual bonus, based on personal and company performance • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program