Senior Customer Success Manager

🕒 September 4

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Flexera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

SaaS • Enterprise • Cloud Computing

Flexera is a global leader in technology asset management and optimization, providing solutions to manage and optimize IT environments across software, SaaS, hardware, and cloud infrastructures. With its comprehensive suite of products like Flexera One, the company helps organizations achieve IT visibility, manage SaaS spend, and implement FinOps strategies to optimize cloud costs. Flexera also offers tools for software license management, IT asset lifecycle management, and addressing security and regulatory risks. The company's Technology Intelligence Platform bridges IT asset management (ITAM) and financial operations (FinOps), enabling enterprises to drive business transformation, maximize resource usage, and ensure sustainable IT practices.

📋 Description

• Help strategic customers realize quantifiable value, renew contracts, and become references • Identify churn risks and develop mitigation strategies • Identify upsell and cross-sell expansion opportunities for Sales • Act as account owner to ensure renewal and expansion with Flexera functions and departments • Maximize adoption of Flexera products and manage technical and business escalations • Identify account stakeholders and establish relationships • Proactively drive new value conversations • Keep customers informed about Flexera news, including product releases, capabilities, vision, M&A, and best practices • Own an enablement and development plan for Customer Success • Lead cross-functional continuous-improvement projects

🎯 Requirements

• Bilingual in French and English • Experience in software asset management, customer success and/or consulting, likely with a software vendor, partner, or software division of a large multinational IT company • Domain expertise in one or more of: data normalization for IT Asset Management, software license optimization, enterprise application portals, deep architecture and technology knowledge, application lifecycle management, cloud platform and solution knowledge, IT Service Management, or cybersecurity • Proven ability to maintain strong customer relationships and proactively grow them • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams • Self-starter, independent thinker, and active learner • Recognized and successful practitioner with understanding of the business and language of IT • Strong executive communication skills, including persuasion, conflict resolution, conciseness, diplomacy, and negotiation • Comfortable leveraging CRM and CS software such as Salesforce and Gainsight • Successful project management experience with budget ownership

🏖️ Benefits

• Equal opportunity employer • Diversity, equity, and inclusion commitment • Workplace accommodations available for candidates requiring them