Senior Support Representative, Florida Scholarship Programs

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $41.3k - $77.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FlexPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20-year success story

📚 Education

🛍️ eCommerce

Education • eCommerce

FlexPoint is a PreK-12 online education leader, offering schools and districts high quality education solutions, including individual courses, comprehensive online learning programs, and professional development. For over 20 years, FlexPoint has been partnering with educators to provide the tools needed to achieve higher student outcomes. Accredited by Cognia and the Accrediting Commission for Schools Western Association of Schools and Colleges, FlexPoint has won multiple awards for excellence in education technology and online learning. FlexPoint is a registered trademark of Florida Virtual School and serves students in over 100 countries, with more than 8 million course completions.

📋 Description

• Liaise between parents, affiliated school partners, and FLVS regarding scholarship and FLVS information • Authorize placement of scholarship-funded students into requested FLVS courses • Coordinate with private schools and FLVS enrollment teams for timely registration • Address complex customer needs and escalate concerns as needed • Manage, triage, and escalate written and verbal customer inquiries • Review and process course cancellation requests • Initiate and process course drops for non-response or nonpayment • Track, measure, and achieve department priorities and metrics related to revenue and customer service • Maintain knowledge of school choice options for Florida students • Participate in developing standard operating policies and procedures • Meet deadlines, honor schedules, and coordinate resources and meetings efficiently

🎯 Requirements

• Associate’s degree; or equivalent combination of education and relevant experience • Three years’ high-level administrative and customer service experience • Data input and MS Office software experience • Knowledge of Microsoft 365, including intermediate proficiency with Excel and Outlook • Strong, documented attention to detail and customer satisfaction • Excellent verbal and written communication • Ability to work in a detail-oriented, deadline-driven environment • Ability to prioritize tasks while maintaining consistent quality • Strong interpersonal and customer service skills • Excellent organizational skills, including scheduling and preparing materials on time

🏖️ Benefits

• Competitive salaries • Well-rounded benefits package • Generous paid time off, including 25 holidays, vacation, and sick leave • Professional development opportunities • Occasional travel for meetings, trainings, and conferences, with travel expenses/overnight stays implied by business travel requirements