Customer Support Specialist

🔥 16 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $25 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pizza Luce

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🍽️ Food & Beverage

🏨 Hospitality

🛍️ eCommerce

Food & Beverage • Hospitality • eCommerce

Pizza Luce is a chain of pizzerias located in various cities, including Minneapolis, Duluth, and St. Paul. They are known for their unique pizza offerings, such as the I Dream of Kofta Pizza, which features house-made beef kofta, pickled red onion, and a spicy green Middle Eastern pesto sauce. In addition to dine-in and delivery services, Pizza Luce provides options for curbside pickup, reservations, and gift card purchases. They also have a rewards program for loyal customers.

📋 Description

• Respond promptly and professionally to customer queries by email, phone, live chat, or other appropriate channels • Assist consumers with online purchases, monitor order status, resolve delivery-address issues, and cancel or modify orders according to business requirements • Explain menu items, ingredients, allergies, promotions, and services using business tools • Respond to customer complaints and service concerns professionally, empathetically, and in a solution-oriented manner • Escalate conflicts, difficult situations, and repeated complaints to the appropriate authorities • Document all client interactions, comments, complaints, and corrective measures in the customer service system • Collaborate with restaurant personnel, delivery suppliers, and other departments to resolve consumer issues • Gather repeated user questions and help improve service quality • Maintain data security and client privacy • Achieve performance targets for response time, customer satisfaction, accuracy, and issue resolution

🎯 Requirements

• Experienced and customer-focused • Good verbal and written communication abilities • Strong interpersonal skills with a customer focus • Good problem-solving, time-management, and organisational skills • Ability to remain calm and professional while handling difficult customer situations • General computer abilities and understanding of email and web-based customer-care tools and platforms • Ability to multitask and prioritize conflicting tasks in a virtual environment • Good internet connection and a suitable working space required by the company • Customer service, hotels, retail, telephone centers, or similar experience

🏖️ Benefits

• Work from home / remote work • Full-time / part-time availability