Customer Service Representative

Job not on LinkedIn

🔥 15 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneVision Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $4.9M Seed Round on 2020-01

Consulting • Marketing • Logistics

OneVision Resources is a company that delivers award-winning service solutions tailored for custom integration (CI) professionals. They provide a comprehensive service platform that includes outsourced tier 1 support, proven recurring monthly revenue (RMR) solutions, marketing and sales support, and personalized training programs. Their platform is designed to adapt to the unique needs of integration businesses, allowing clients to tailor their service solutions. OneVision supports a wide range of products and manufacturers, ensuring a great support experience regardless of the products clients choose to work with. Their services aim to help CI professionals elevate client experiences, maintain work-life balance, and free resources to focus on business growth while protecting their brand reputation.

📋 Description

• Establish a reassuring first-minute experience for homeowners seeking technology support • Answer, screen, and forward telephone support requests to the appropriate Technology Specialist • Handle frustrated homeowners and new clients during critical support moments • Guide non-members through support options and enroll them in appropriate membership packages without high-pressure sales tactics • Maintain the web-based ticketing system and accurately document support events and client data • Serve as a critical communication hub for the internal team

🎯 Requirements

• Genuine enthusiasm for customer support and human connection over scripts • Ability to detect confusion or stress in a caller's voice and dynamically adjust tone • Impeccable attention to detail • Self-starter mentality • Prior hospitality, retail, or care-based experience is a nice-to-have • Familiarity with CRM or ticketing software is a nice-to-have • Passion for consumer technology and desire to learn about a unique, growing field is a nice-to-have • Must be available for full-time, 40-hour-per-week shifts on weekdays and weekends between 7:00 AM and 10:00 PM EST • Headset and separate monitor are required

🏖️ Benefits

• Remote work-from-home environment • MacBook laptop provided • Comprehensive position training