Senior Support Representative, Florida Scholarship Programs

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🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $41.3k - $77.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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FlexPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20-year success story

📚 Education

🛍️ eCommerce

Education • eCommerce

FlexPoint is a PreK-12 online education leader, offering schools and districts high quality education solutions, including individual courses, comprehensive online learning programs, and professional development. For over 20 years, FlexPoint has been partnering with educators to provide the tools needed to achieve higher student outcomes. Accredited by Cognia and the Accrediting Commission for Schools Western Association of Schools and Colleges, FlexPoint has won multiple awards for excellence in education technology and online learning. FlexPoint is a registered trademark of Florida Virtual School and serves students in over 100 countries, with more than 8 million course completions.

📋 Description

• perform operational and customer support functions specific to supporting school choice programs in Florida • manage a high volume of written and verbal customer inquiries • coordinate issue resolution across teams • ensure timely and accurate processing of key program activities, including invoicing, course changes, and payment-related requests • support the Revenue Operations Team by facilitating day-to-day program operations • maintain clear communication with families and internal stakeholders • ensure a high level of customer service • liaise between parents, affiliated school partners, and FLVS • authorize the placement of scholarship-funded students into their requested courses at FLVS • work with the private schools and FLVS enrollment teams to ensure timely registration • manage customer inquiries across written and verbal channels • review and process course cancellation requests • track, measure, and achieve defined department priorities and metrics

🎯 Requirements

• Associate’s degree; or equivalent combination of education and relevant experience • Three years’ high-level administrative and customer service experience • Data input and MS Office software experience • Knowledge of Microsoft 365 including intermediate proficiency with Excel and Outlook • Strong, documented attention to details and customer satisfaction • Excellent verbal and written communication • Skills in working in a detail-oriented, deadline-driven environment • Ability to prioritize tasks while maintaining consistent level of quality • Strong interpersonal and customer service skills • Excellent organizational skills, such as scheduling and preparing materials on a timely basis

🏖️ Benefits

• competitive salaries • a well-rounded benefits package • generous paid time off (including 25 holidays, vacation, and sick leave) • an array of professional development opportunities