Recurring Care Specialist

🔥 37 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $48k - $50k / year

⏰ Full Time

🟢 Junior

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Float Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Venture Round on 2022-03

Healthcare Insurance • Pharmaceuticals • SaaS

Float Health is a company that provides on-demand home infusion nursing services, connecting specialty pharmacies with highly qualified nurses who bring hospital-level expertise directly to patients' homes. By facilitating timely and effective nursing staffing, Float Health ensures exceptional patient care during home infusion therapy, improving medication compliance and overall health outcomes. The company leverages technology to streamline operations for pharmacies, reducing costs associated with in-house nursing or traditional nurse agencies.

📋 Description

• Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients • Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution • Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses • Schedule and confirm 10–30 patient visits per shift with accuracy and empathy • Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details • Ensure all necessary documentation is collected and uploaded for scheduled visits • Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail • Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations • Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability • Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

🎯 Requirements

• 1+ years of experience with medical scheduling • Excellent critical thinking and problem-solving abilities • Highly organized and capable of managing competing priorities with strong time management • Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically • Comfortable working both independently and as part of a team in a dynamic, evolving environment • Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools • A mindset geared toward continuous improvement and operational efficiency • Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

🏖️ Benefits

• Medical • Dental • Vision • 401k matching • Unlimited PTO with minimum days • Paid parental leave • Phone & internet monthly stipend • Annual Learning Stipend • HSA & FSA • Voluntary Life, Accident, Hospital, and Critical Illness Insurance