Flock Safety
501 - 1000 employees
Founded 2017
🔐 Security
💰 $150M Series E on 2022-02
Security • Public Safety • Technology
Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.
Location Support Specialist
Job not on LinkedIn
🔥 13 minutes ago
🍂 Massachusetts – Remote
💵 $70k - $72k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Flock Safety
501 - 1000 employees
Founded 2017
🔐 Security
💰 $150M Series E on 2022-02
Security • Public Safety • Technology
Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.
📋 Description
• Manage a full portfolio of customer support cases • Serve as the primary point of contact for customers • Lead cross-team operational initiatives • Develop, document, and refine internal support workflows • Maintain a personal case queue autonomously
🎯 Requirements
• Demonstrated success in customer-facing support roles • Proven ability to navigate ambiguous situations • Strong written and verbal communication skills • Hands-on experience with Salesforce ticketing or CRM systems is a plus
🏖️ Benefits
• Flock Stock Options • Opportunities for professional growth • Remote work flexibility
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