Regional Patient Recruitment Lead

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Flourish Research

201 - 500 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Flourish Research is a national, multi-site clinical trial network and site operator that runs paid clinical studies across the United States. It provides end-to-end clinical research solutions — from first-in-human and early in-patient Phase I studies through Phase II–IV trials — and partners with pharmaceutical sponsors and CROs to accelerate trial execution using wholly-owned sites, experienced investigators, recruitment technology, and access to diverse and underrepresented patient populations. The company operates dozens of clinic locations across many U. S. states, specializes in therapeutic areas including cardiometabolic, oncology, neuroscience, infectious disease and vaccines, and emphasizes patient-centric care, high retention, and regulatory-quality study delivery.

📋 Description

• Create and execute strategic recruitment plans for assigned studies and locations • Achieve study enrollment goals and revenue targets • Guide multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases • Ensure an exceptional patient experience from initial contact through screening and enrollment • Build relationships with community organizations, patient advocacy groups, and healthcare providers • Oversee diversity and inclusion initiatives for representative clinical-trial populations • Monitor individual and team performance indicators and address underperformance • Build a culture of accountability, collaboration, and results • Prioritize studies and route patients to optimize revenue and enrollment commitments • Lead and manage patient recruiting call center and related teams • Manage prescreen programs, prioritization, routing, strategy, and database growth • Implement coaching, training, and development initiatives • Identify process and system improvements with corporate and site support teams • Participate in sponsor relations and communications • Manage site-level vendor relationships and sponsor-funded recruitment campaigns • Ensure accurate documentation in CRM and CTMS systems • Ensure enrollment teams follow legal, ethical, and professional standards • Perform additional duties assigned by management

🎯 Requirements

• Proven success leading high-performing teams meeting or exceeding enrollment and revenue goals • 3+ years managing a patient enrollment team of 5+ representatives • Call center leadership supporting multi-therapeutic studies preferred • 2–3 additional years as a patient enrollment representative preferred • Bachelor’s degree required; business degree preferred • Healthcare sales and call center management training preferred • Strong knowledge of clinical trial enrollment processes, protocols, and regulations • Proven leadership of geographically dispersed teams • Highly data-driven, able to identify trends and take fast, measurable action • Ability to build a culture of accountability, performance, and results • Advanced coaching skills, including emotional intelligence and persona-based messaging • Experience managing and improving KPIs at individual and team levels • Ability to create and execute study-specific recruiting strategies • Expertise in delivering an exceptional, inclusive patient experience • Proficiency with call center systems, phone platforms, and CRMs • Strong cross-functional collaboration and communication skills • Adaptable, solutions-oriented, and effective in dynamic environments • Relevant therapeutic area experience is a plus

🏖️ Benefits

• Excellent comprehensive benefits package • Supportive and collaborative work environment • Endless growth opportunities • Health insurance • Dental insurance • Vision insurance • 401(k) with 4% match • Tuition reimbursement • Parental leave • Referral program • Employee assistance program • Life insurance • Disability insurance • 15 days of PTO • 10 company holidays • Bonus compensation

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