Director, Client Success

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Lead Foodsmart's Client Success function within the Commercial Organization • Own day-to-day client health, satisfaction, and issue resolution across the client base • Manage, coach, and grow a team of Client Success Managers • Build hiring plans and participate in recruiting • Set expectations and operating rhythms for monitoring account health, triaging issues, and communicating status • Own client satisfaction and health outcomes across the client lifecycle, from implementation and onboarding through education, reporting, and renewal execution • Serve as the ultimate internal escalation point for critical executive-level client issues • Mobilize Product, Clinical, Legal, and executive leadership to resolve high-stakes client problems • Partner with Account Executive leadership on renewal and expansion strategy • Represent Client Success in cross-functional and executive discussions • Coordinate with Product, Clinical, Operations, and Support leadership on systemic account issues • Create and maintain client-facing utilization and performance reporting • Monitor enrollment, utilization, engagement, and clinical outcomes data • Ensure the Client Success team can interpret and present data, ROI, and clinical metrics • Own Client Success playbooks, health-scoring methodology, and escalation frameworks • Establish reporting cadences for leadership visibility into account health and risk • Lead initiatives improving Client Success tooling, processes, and team structure

🎯 Requirements

• 10+ years in healthcare services, consulting, or clinical services in a client-facing or client success role, including experience managing a team • A track record of stabilizing at-risk client relationships and driving satisfaction outcomes • Familiarity with health plan lines of business (Medicare Advantage, Managed Medicaid, Commercial) and how health plan/health system contracting works • Experience partnering with a commercial or account management function on renewal and expansion strategy • Excellent communication skills and comfort presenting to senior internal and external stakeholders • Proficiency with CRM platforms (Salesforce or equivalent) • Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services • Experience building or scaling a client success function from an early stage • Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

🏖️ Benefits

• Remote-First Company • Unlimited PTO • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • 401k & bonus • Registered Dietitian Sessions