Customer Success Director

🕒 September 15

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 29%

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Stuut

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🤖 Artificial Intelligence

💳 Fintech

💰 Pre seed on 2024-03

SaaS • Artificial Intelligence • Fintech

Stuut is an AI-powered SaaS platform that autonomously manages accounts receivable and the full order-to-cash process for businesses. Its agentic AI executes collections across email, SMS, and voice, handles cash application, payments, deductions, and disputes, and integrates rapidly with ERPs like SAP, Oracle, NetSuite, and Dynamics. Stuut deploys in days to increase cash flow, reduce manual AR work, and free finance teams to focus on higher-value tasks.

📋 Description

• Own onboarding through steady-state for an assigned account portfolio • Drive product adoption against each customer's stated business outcomes • Run QBRs covering outcomes delivered, ROI, and expansion opportunities • Own renewal forecasting and GRR for the account book; flag churn risk with a reason and remediation plan • Identify and pursue upsell and cross-sell expansion with Sales • Escalate technical or implementation issues to FDE/Support and remain accountable for customer-side resolution • Maintain accurate account health data in Vitally • Meet GRR and NRR targets, including an organizational NRR target above 110% • Hit onboarding velocity and time-to-value targets • Maintain clean, current account records and accurate forecasts

🎯 Requirements

• 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software • Track record owning renewal/expansion numbers, not just satisfaction scores • Comfortable with ambiguity in a growth-stage company building CS process as it scales • Financial/AR domain fluency is a plus, not required • Excellent written and verbal communication • Comfortable running exec-level QBRs

🏖️ Benefits

• Medical, dental & vision insurance coverage for you • 401(k) & Match • Equity • Flexible PTO • Parental Leave • Top-of-market salary and equity package

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