Director, Customer Success – Connection Networks

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $185k - $205k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Redox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Redox is a company specializing in healthcare data interoperability. It provides a platform that facilitates real-time data exchange for vendors, providers, and payers in the healthcare industry. With over 7,300 connected healthcare organizations, Redox enables efficient data exchange and processing, helping to improve patient care and streamline operations. The platform supports massive data transactions, maintains high uptime, and is certified for security standards like HITRUST. Redox is renowned for integrating EHR systems, improving AI and machine learning outcomes, and enhancing patient and member experiences. Its solutions are trusted by key players in the healthcare sector to manage and consolidate healthcare data effectively.

📋 Description

• Build a relationship function for provider systems connected to Redox’s healthcare interoperability network • Own and maintain relationships with an initial patch of provider systems, starting with the top 25 health systems and/or all Epic-based customers • Serve as the primary point of contact for hospital IT and integration teams • Keep provider systems informed of new Redox features and build referenceability • Generate fast-pass introductions between Redox customers and assigned provider systems • Identify potential direct commercial relationships between Redox and provider systems • Define and refine outreach cadence and relationship-management processes • Track and report engagement, referenceability status, and lead signals during the initial six-month pilot • Partner with Customer Success, Sales, and Product to improve network stickiness and customer outcomes • Operate as a high-ownership individual contributor in a remote, asynchronous culture

🎯 Requirements

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies • Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers • Comfort operating with high ambiguity and no established playbook • Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation • Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems • Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team • Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal • Proficiency with modern customer success and CRM tooling; hands-on experience with Vitally or comparable CS platforms, Salesforce, Zendesk, Gong, and workflow automation tools such as Zapier strongly preferred • Comfortable operating in a remote, asynchronous organizational culture • Strong AI proficiency and comfort using AI tools such as Claude strongly preferred • Familiarity with health data exchange frameworks and standards such as Carequality, TEFCA, and HL7/FHIR • Experience building a net-new function or team within a growth-stage company • Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking

🏖️ Benefits

• 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program • Variable component