Director of Customer Success

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Sirona Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

💰 $40M Series B on 2021-11

Healthcare • Consulting • Artificial Intelligence

Sirona Medical is revolutionizing the field of radiology with its AI-powered, cloud-native radiology operating system, RadOS. This cutting-edge software replaces outdated legacy systems by delivering advanced, accessible radiology tools that improve efficiency and workflow for medical practices. Sirona Medical's RadOS is designed to address challenges like staffing shortages and burnout in radiology, providing a seamless integration experience that enhances clinical workflows with AI and cloud technology. With compliance to SOC2 and HIPAA standards, Sirona Medical ensures security and quality in its data management solutions, empowering radiologists to work flexibly and effectively from any location.

📋 Description

• Define the Customer Success strategy, including engagement playbooks, customer health scoring, and success metrics • Own post-go-live customer relationships, including retention, adoption, and expansion • Partner with GTM/Sales during pre-close and implementation to support strong customer launches • Foster alignment across Product, Implementations, Support, and Sales • Represent the customer voice in roadmap discussions and executive business reviews • Own NRR, renewal rate, and customer engagement dashboards • Drive executive relationships with key accounts and strategic radiology partners • Build the process, tooling, and hiring plan for a Customer Success team as the function scales • Manage proactive issue resolution and escalation

🎯 Requirements

• 7+ years in Customer Success, Account Management, or related fields, ideally in SaaS delivered radiology PACS and reporting • 3+ years of direct experience in radiology or imaging informatics, with a strong understanding of radiologist workflows, strongly preferred • 2+ years of experience managing managers required • Proven track record building or maturing customer success programs from the ground up • Comfortable operating without an existing team or established process • Strategic mindset, strong operational rigor, and excellent communication and executive presence

🏖️ Benefits

• Generous Compensation Plan • Stock Options • Flexible Paid Time Off (PTO) • Medical, dental, vision insurance • Life insurance • Maternity and Paternity Leave • 401K matching • Apple equipment • Sponsorship for conferences, continuing education, etc.