Director of Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IONIX

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

IONIX is a cybersecurity company that specializes in attack surface management and threat exposure management. Their platform provides comprehensive visibility into organizations' exposed assets and risky connections, helping security teams systematically reduce risks. With features like exposure validation, streamlined risk workflow, and active protection, IONIX focuses on identifying, prioritizing, and remediating critical threats across complete attack surfaces, including cloud environments and digital supply chains. The platform is designed to enhance security posture by managing risks in real-time, thus reducing vulnerabilities and exposure to cyberattacks.

📋 Description

• Lead and develop the US Customer Success team through day-to-day guidance, coaching, prioritization, and support • Serve as the senior Customer Success focal point during US hours for customer issues, escalations, and cross-functional coordination • Own several strategic enterprise customers and build relationships from technical stakeholders through executive and CISO level • Maintain visibility into customer health, risks, objectives, adoption, and key activities; report status, trends, and areas requiring attention • Identify at-risk customers, develop recovery plans, and improve customer health • Lead and support customer escalations with clear ownership, communication, action plans, and follow-through • Ensure consistent execution of Customer Success processes across onboarding, adoption, ongoing engagement, executive reviews, renewals, and risk management • Evaluate processes, identify gaps, and implement scalable Customer Success practices • Ensure customer knowledge, decisions, risks, action items, and account status are accurately documented • Partner with US Sales on customer status, renewals, expansion opportunities, risks, and strategic account activities • Collaborate with Product, Support, R&D, and other teams to represent customer needs and resolve issues • Develop the team’s technical and product expertise so CSMs can guide customers on IONIX operationalization, integrations, workflows, and security best practices • Initially perform significant hands-on CSM work, progressively shifting toward team leadership and operational responsibilities while retaining select strategic customer ownership

🎯 Requirements

• 7+ years of experience in technical customer-facing roles, including significant experience in Customer Success with enterprise customers • Previous people management or team leadership experience, with ability to coach, develop, and hold team members accountable • Previous hands-on experience in a technical role such as Solutions Engineering, Sales Engineering, Technical Support, Security Engineering, or similar before moving into Customer Success • Experience working for a cybersecurity vendor and strong understanding of security organizations, stakeholders, and workflows • Experience managing large, complex enterprise customers, including technical and executive-level relationships • Strong technical understanding of TCP/IP, DNS, HTTP, HTML, PKI, web applications, and cloud environments • Strong understanding of web security concepts, vulnerabilities, and security technologies • Proven ability to manage customer escalations, identify account risk, and drive structured recovery plans • Strong operational and process orientation, with experience building, improving, and enforcing scalable processes across a team • Excellent organizational skills and attention to documentation, customer status, commitments, and follow-through • Ability to translate technical topics into clear business outcomes and communicate effectively with audiences ranging from security practitioners to CISOs • Strong cross-functional skills and experience partnering closely with Sales, Product, Support, and Engineering • Startup experience is required, preferably in an environment where responsibilities extended beyond a narrowly defined role • Ability to operate independently and make decisions during US hours while maintaining strong alignment with leadership in Israel

🏖️ Benefits

• Remote work arrangement • Full-time employment