Director of Client Success

Job not on LinkedIn

🕒 September 11

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 1%

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Loopback Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2023-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Loopback Analytics is a company that connects health systems and life sciences to help understand the patient journey and improve access to care. They offer solutions for health system specialty pharmacies and provide modules designed by pharmacists to facilitate assessment and reporting. Loopback Analytics uses anonymized real-world patient data across the United States to help understand diagnoses, compare drug uses, and engage with therapy-specific outcomes. They focus on various therapeutic areas such as multiple sclerosis, rheumatology, and cystic fibrosis. The company also provides payor access services, aiding in payor contracting and reporting. Loopback Analytics aims to bridge gaps within healthcare by leveraging data insights for improved care delivery and patient outcomes.

📋 Description

• Own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health • Operate as a strategic partner to commercial, medical, and HEOR stakeholders while working directly with internal teams • Connect data, product capabilities, and client strategy to define and execute account plans that drive measurable business outcomes • Drive initiatives to create and operationalize scalable go-to-market and client management processes • Oversee onboarding to ensure a seamless transition to Loopback’s solutions • Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives • Build and maintain strong relationships; act as primary point of contact and internal advocate • Serve as a trusted advisor by understanding customer goals and constraints and providing tailored solutions • Build and manage structured account plans with clear objectives, success metrics, and growth opportunities • Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them • Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders • Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback’s roadmap • Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle

🎯 Requirements

• B.A. or B.S. (preferred disciplines: biological sciences, engineering, biostatistics, health economics, or similar) • 5+ years in client-facing roles with increasing responsibility delivering products and services into Life Science organizations • Experience working with cross-functional teams in real-world data, HEOR, market access, or medical affairs • Proven success managing complex, multi-stakeholder projects and account portfolios • Strong business acumen and understanding of how data and services create value for Life Science clients • Strong analytical and problem-solving skills; able to dig into data and dashboards, pressure-test analyses with analytics, and distill complex findings into executive-ready recommendations • Excellent communication skills; able to translate analytical work into clear, action-oriented narratives • Highly organized, with the ability to manage multiple client priorities and deadlines • Flexible, proactive, and energized by a fast-paced, evolving environment • Ability and willingness to travel to in-person client engagements • Must be currently authorized to work in the United States on a full-time basis • Employer will not sponsor applicants for employment visa status (e.g., H1-B)

🏖️ Benefits

• Recognized as a Best Place to Work by the Dallas Business Journal • Purpose-driven, collaborative, trust-based culture • Ability and willingness to travel to in-person client engagements