Customer Success Director, Captives

🕒 September 15

🇺🇸 United States – Remote

💵 $120k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Accelerant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🛡️ Insurance

☁️ SaaS

🤝 B2B

💰 $150M Private Equity Round - Accelerant on 2023-06

Insurance • SaaS • B2B

Accelerant is a digital-first risk exchange and insurance platform that connects managing general agents (MGAs), underwriters, reinsurers, and institutional capital through a tech-powered, data-driven marketplace. The platform provides real-time analytics, underwriting tools, performance metrics, and operational support (actuarial, claims, regulatory) to streamline specialty insurance distribution and enable faster, more transparent capital deployment. Accelerant positions itself as a SaaS-style partner for specialty insurance firms, focused on improving efficiency, transparency, and profitable growth.

📋 Description

• Act as the day-to-day point of contact for Accelerant’s active Captive relationships and own their operational success • Drive reinsurance agreements and program schedules to signature with Legal, tracking comments and escalating delays • Establish trust accounts and letters of credit with Treasury and counterparties • Monitor cash receipts, collect overdue ceded premiums, and drive loss collection and quarterly cession settlement • Own end-to-end onboarding of new Captives, including due diligence, internal approvals, back-end system setup, and bordereaux query resolution • Coordinate with the outsourced captive manager to ensure regulatory requirements are met and monitor new captive cell setup • Monitor portfolio results and unit economics, produce performance reporting, and flag off-track deals • Standardize and automate manual workflows to support scalable portfolio growth

🎯 Requirements

• 7+ years in insurance or reinsurance in an account management, client service or program operations role, with exposure to captives, fronting arrangements or delegated authority relationships • Bachelor's degree in business, finance, risk management or a related field • Familiarity with reinsurance structures and their accounting implications • Excellent communication and client engagement skills • Experience with collateral mechanics, including Regulation 114 trusts, letters of credit and Schedule F implications • Experience working through captive domicile requirements and cell formations, including alongside an outsourced captive manager • Experience leading cross-functional projects across Legal, Treasury, Operations and Finance • Track record of identifying and implementing process or performance improvements in a fast-growing, technology-led environment • A CPCU, ARe, ACI or similar professional qualification is a plus • Experience in a broker, captive, or MGA account management role, or a comparable client-facing servicing role in specialty insurance is preferred

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