Vendor Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lessen

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Debt Financing on 2023-01

Construction • Logistics • Consulting

Lessen is a company that simplifies and optimizes property management through technology and a network of qualified vendors. They provide maintenance solutions for commercial and residential properties, managing repairs, capital projects, and overall asset life cycles. With a focus on streamlining processes, Lessen helps reduce maintenance costs and improve property value. Their services cater to a wide audience including commercial occupiers and residential managers, as well as offering opportunities for vendors to grow their businesses. Lessen is known for its cutting-edge solutions like Lessen360™, and its recognition as a fast-growing private software company.

📋 Description

• Serve as the Lessen point of contact for business relationships with affiliates and maintain knowledge of affiliates’ services, locations, capacity, pricing, priorities, needs, and capabilities • Conduct regular affiliate touchpoints, including performance metric reviews, education, best-practice sharing, performance improvement plans, compliance, and pricing management • Own affiliate performance metrics and the depth and quality of the regional affiliate network • Own and manage the dispatch plan, including work distribution, plan effectiveness, affiliate capacity, and workflow bottlenecks • Identify sourcing needs and work with the sourcing team to onboard high-potential affiliates • Set performance expectations and provide oversight and coaching during affiliates’ initial work orders • Communicate market performance and top affiliates by trade to client account teams and regional customer leadership • Manage high-priority inbound affiliate escalations • Visit Lessen offices frequently to work with Operations, SMEs, SDMs, and other counterparts • Represent the affiliate voice within Lessen and provide feedback to improve technology, operations, billing, and compliance

🎯 Requirements

• 7+ years of technical experience (HVAC, electrical, plumbing, general maintenance) required • 7+ years of experience in vendor management, property maintenance or management, or construction required • Previous experience in a customer service environment preferred • Associates or Undergraduate degree preferred or equivalent experience • Maintenance or property management knowledge required • Industry trade knowledge: HVAC, electrical, plumbing, general maintenance required • Strong leadership skills with experience managing third party vendors • Self-directed and motivated with the ability to succeed working remotely • Demonstrated analytical skills and an ability to make timely decisions in a logical, effective manner • Extensive travel within assigned regions required • Must be available outside of business hours via phone or email • Basic computer skills; proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required

🏖️ Benefits

• Competitive compensation • Health, Dental, Vision, Life, Disability options • 401K retirement savings plan • Paid vacation, federal and floating holidays • Maternity/Paternity Pay • Career advancement opportunities • All the tools you'll need to be successful