Enterprise Customer Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Drive adoption and maximize long-term value for the largest and most complex customers • Translate deep knowledge of the Samsara platform into strategic results across construction, transportation, and other industries • Lead strategic customer engagements to understand current operations and recommend workflow transformations • Architect joint success plans defining metrics and timelines to remove barriers and deliver business value • Orchestrate executive business reviews and lead narratives with customer decision-makers • Anticipate operational risks and align multi-year business transformations with Samsara’s long-term roadmap • Influence internal roadmaps across Product, Finance, and Support • Champion and embed Samsara’s cultural principles while scaling globally and across new offices • Partner cross-functionally with Sales, Support, Sales Engineering, and Product

🎯 Requirements

• 6+ years of work experience, with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role • Mastery of priority management and emotional intelligence • Proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments • Track record of anticipating strategic obstacles and resolving complex challenges • Proven ability to build trust and communicate effectively across executive leadership, technical teams, and daily end-users • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Experience working with technical products • Bachelor’s degree from a 4-year institution • Ability to travel up to 25–40% • Legal right to work at the company and in the specified work location

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible, employee-led remote model • Opportunity for top performers to earn above-market compensation • Offices available for employees who prefer to work in-person