Customer Success Specialist 1

🕒 September 16

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 23%

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Provide tactical support across assigned client accounts • Manage client emails, support cases, and phone calls • Resolve transactional questions regarding charges, payments, and claims within a 48-hour SLA • Conduct claim-level denial reviews, patient balance reviews, and demographic reviews with client practice staff • Manage phone queues and route inquiries to appropriate internal parties • Identify and escalate larger claim issues, recurring trends, and contract-related matters • Oversee daily support management across approximately 20 assigned client accounts • Provide customer service to Office Managers, billers, and front-desk staff • Review individual client issues to diagnose underlying problems using product knowledge or prepare documentation for subject matter experts • Identify workflow bottlenecks, recurring claim errors, and internal process gaps • Suggest improvements to client-facing documentation and training materials • Assist with tactical risk mitigation plans for at-risk accounts • Identify client pain points and operational gaps that could be resolved by additional ModMed services • Perform additional projects and job duties as assigned

🎯 Requirements

• Minimum of 2 years of related experience and/or training in medical billing, healthcare business processes, or revenue cycle management, or an equivalent combination of education and experience • Bachelor's Degree or equivalent work experience preferred • Medical Billing Certification preferred • Solid knowledge of medical billing and coding • Knowledge of healthcare business processes • Strong understanding of insurance carriers, including Medicare, private HMOs, and PPOs • Basic Microsoft Excel skills, including formulas, functions, and formatting • PowerPoint skills • Detailed written, verbal, and interpersonal communication skills • High attention to detail • Strong organization and time management skills • Demonstrated ability to multitask in a fast-paced environment • Ability to work effectively independently and as part of a collaborative team • Alignment with ModMed core competencies, including Accountability, Agility, Customer Focus, Communication, and Results Driven

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; matching contributions vest 100% after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Remote availability for some roles • In-person collaboration opportunities • Dog-friendly headquarters • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms

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