Customer Success Specialist 1

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Manage incoming client emails, support cases, and transactional questions regarding charges, payments, and claims, ensuring resolution within a 48-hour SLA • Conduct claim-level denial reviews, patient balance reviews, and demographic reviews with client practice staff • Manage phone queues related to transactional questions and route inquiries to appropriate internal parties • Identify and escalate larger claim issues, recurring trends, or contract-related matters to the Client Advisor or appropriate functional teams • Oversee daily support management across approximately 20 assigned client accounts • Deliver exceptional customer service to Office Managers, billers, and front-desk staff • Review individual client issue examples to diagnose underlying problems using product knowledge or prepare documentation for internal subject matter experts • Identify repetitive workflow bottlenecks, recurring claim errors, and internal process gaps • Suggest improvements to client-facing documentation and training materials • Assist leadership and broader account teams in authoring and executing tactical risk mitigation plans for at-risk accounts • Identify client pain points and operational gaps that could be resolved by additional ModMed services • Perform additional projects and job duties as assigned

🎯 Requirements

• Minimum of 2 years of related experience and/or training in medical billing, healthcare business processes, or revenue cycle management, or an equivalent combination of education and experience, required • Bachelor's Degree or equivalent work experience preferred • Medical Billing Certification preferred • Solid knowledge of medical billing and coding • Knowledge of healthcare business processes • Strong understanding of insurance carriers, including Medicare, private HMOs, and PPOs • Basic Microsoft Excel skills, including formulas, functions, and formatting • PowerPoint skills required • Detailed written, verbal, and interpersonal communication skills • High attention to detail • Strong organization and time management skills • Demonstrated ability to multitask in a fast-paced environment • Ability to work effectively independently and as part of a collaborative team • Alignment with ModMed core competencies, including Accountability, Agility, Customer Focus, Communication, and Results Driven

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; vested after one year of employment • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly HQ (US) • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms within BRIC headquarters