Deposit Operations Analyst, Digital Banking

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Manage end-to-end processing requiring daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and exception resolution for functions such as Mobile Remote Deposit Capture • Perform reconciliation and monitoring activities, including balancing/settlement validation, variance investigation, and reconciliation sign-offs • Analyze transaction trends and volumes, identify exception/contact drivers, and recommend process improvements • Prepare and/or approve General Ledger adjustments within role-specific limits • Provide Tier II phone support, troubleshooting, and issue triage for Deposit Operations • Analyze Tier II support trends and recommend systemic improvements through procedures, job aids, or upstream fixes • Assess risk trends and control effectiveness, identify emerging issues, and recommend corrective actions • Provide analytical support to escalations, including root-cause identification and recommended solutions • Share insights, reporting, and best practices with peers and leaders • Collaborate cross-functionally to resolve recurring issues and improve service and controls • Participate in service and process improvement initiatives • Support special projects and implementation activities for new procedures, controls, or technologies • Comply with bank policies, audit standards, regulatory mandates, and required compliance training • Perform other duties as assigned

🎯 Requirements

• High School Diploma required • Bachelor’s Degree preferred • National Check Professional (NCP) accreditation preferred • Minimum of 3 years of bank operations experience required • Prior item/check/payment processing experience preferred • Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies • Strong working knowledge of applicable regulations • Ability to identify potential compliance issues and support regulatory analysis, exams, and reporting • Functional knowledge/understanding of accounting concepts and process preferred • Experience working in a fast paced, deadline-driven environment • Proficiency in the use of PC software tools for reports, audits, and analysis • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach • Requires ability to work with minimal supervision

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)