Manager, Collections and Recoveries

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Forbright Bank

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201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

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Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Execute established collections and recovery strategies to improve roll rates, cure rates, liquidation rates, and recovery performance • Monitor performance and identify trends, risks, and improvement opportunities • Support forecasting and performance tracking for collections and recovery channels • Contribute to strategy development and refinement using performance data • Manage day-to-day performance of third-party subservicers and collection agencies • Hold vendors accountable to KPIs, SLAs, and performance expectations • Identify performance gaps and drive corrective action plans with vendors • Lead recurring weekly, monthly, and quarterly vendor performance reviews and operational meetings • Escalate and help resolve complex operational or borrower issues • Analyze collections and recovery data to understand delinquency drivers and recovery trends • Partner with internal analytics teams to turn data into actionable insights and operational improvements • Design and implement process improvements and new collections tactics • Prepare and deliver regular performance reporting on trends, drivers, and actions • Ensure vendor activities align with internal policies and regulatory requirements with Legal and Compliance • Perform other duties as assigned

🎯 Requirements

• High School Diploma (or GED) required; Bachelor’s Degree strongly preferred • Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in a consumer lending industry such as banking, auto, personal loans, credit cards, or other environment • Demonstrated experience managing third-party vendors or subservicers to deliver business outcomes • Strong analytical skills with demonstrated ability to use data to drive performance improvements and understand what the data means • Expertise on collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance) • Strong ownership mentality with focus on measurable outcomes • Strong problem-solving ability with a bias for action and urgency • Demonstrates strong project management rigor and the ability to manage priorities effectively • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Highly organized with strong time-management capabilities and attention to detail • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced, evolving environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

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