Client Relations Lead – Collections

🔥 4 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 42 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Getix on 2015-01

Consulting • Logistics • Insurance

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Mentor and coach teammates to improve performance, skills, and compliance • Conduct call reviews, account reviews, and observations; provide actionable feedback • Build relationships that support collaboration and trust across the team • Assist with escalated calls and provide guidance on complex account situations • Identify trends and recommend training, communication, or process improvements • Support onboarding and integration of new hires • Drive engagement initiatives, recognition programs, and team-building activities • Handle inbound and outbound patient calls regarding insurance and billing inquiries • Collect and verify insurance, demographic, and account information • Educate patients on healthcare billing, insurance processes, and financial options • Research and resolve patient/client concerns using internal systems and tools • Offer solutions balancing patient, client, and business needs • Ensure compliance with applicable laws, regulations, and company policies • Route accounts or issues to appropriate departments • Support team leaders with daily operations and new-hire preparation • Participate in projects, training, and non-dialing activities • Take supervisor calls and assist specialists with account-related questions • Maintain confidentiality and integrity in all interactions • Complete required training and pursue ongoing professional development • Set and work toward personal and professional growth goals

🎯 Requirements

• High School Diploma or GED required • Associate degree or some college coursework preferred • 2+ years in customer service, contact center preferred • 2+ years working in a fast-paced, multi-tasking environment • 1+ year mentoring or coaching peers preferred • Experience supporting team development and learning culture preferred • Healthcare revenue cycle, insurance, billing, or collections experience preferred • Strong coaching, mentoring, and communication skills • Ability to build relationships and foster teamwork • Problem-solving and conflict resolution capabilities • Adaptability and accountability in a dynamic environment • Customer-focused mindset with a commitment to service excellence • Process improvement mindset with attention to compliance • Proficiency in Microsoft Office Suite • Typing speed of 45+ WPM • Experience with healthcare systems, CRM tools, or call center technology preferred • Certified Revenue Cycle Specialist (CRCS) or working toward certification preferred • Ability to maintain confidentiality and integrity • Ability to navigate multiple systems simultaneously

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Company-paid Basic Life and AD&D insurance • Short-term and long-term disability coverage • Option to purchase additional voluntary Life and AD&D benefits • 401(k) retirement plan with company match • Paid time off accruing from the first day of employment • Flexible benefit options • Ongoing professional development • Equal opportunity employer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume