Collections Specialist

Job not on LinkedIn

🔥 20 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 69 days.
• No salary listed.

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LanguageLine Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

LanguageLine Solutions is a leading provider of language access solutions, offering a comprehensive suite of interpreting, translation, and localization services. With services available 24/7 in over 240 languages, LanguageLine supports industries such as healthcare, financial services, and government through on-demand phone and video interpreting, document translation, and other language-related services. They utilize cutting-edge technology to break down language barriers, ensuring effective communication across diverse communities.

📋 Description

• Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables • Review accounts receivable aging and prioritize follow-up based on balance, delinquency, payment history, risk, and agreed next action • Contact customers by telephone and email to resolve overdue balances, confirm invoice status, and secure payment • Obtain and document payment commitments or approved payment arrangements and follow up on missed or upcoming commitment dates • Record collection activity, customer communications, payment commitments, and account status accurately in approved systems • Maintain professional customer relationships while applying collection policies consistently and protecting confidential information • Research disputed or delinquent balances using invoices, contracts, billing records, payment history, credits, and customer correspondence • Partner with Sales, Customer Service, Billing, and other internal teams to resolve account discrepancies and customer concerns • Document dispute causes, decisions, supporting records, and final resolutions to maintain an accurate audit trail • Communicate account status, payment commitments, disputes, collection risks, and required actions to the AR & Collections Manager and relevant stakeholders • Track assigned work, meet follow-up dates and reporting deadlines, and raise capacity or priority conflicts promptly • Support AR email responses, cash-receipt administration, electronic filing, archiving, mailing, or courier activities as business needs require • Perform other finance duties as assigned

🎯 Requirements

• High school diploma or equivalent is required • Associate degree or relevant coursework in accounting, finance, or business is preferred • One or more years of experience in accounts receivable, collections, billing, cash application, customer service, or finance operations is preferred but not required • Experience managing customer accounts or a business-to-business collections portfolio is preferred • Experience using ERP, CRM, accounting, or collections systems such as Salesforce or Great Plains is preferred • Professional telephone and written communication skills • Working knowledge of accounts receivable aging, collections, account reconciliation, cash application, and collection documentation is preferred • Basic Excel skills including data input, management, validation, and report preparation • Research, analytical, reconciliation, and problem-solving skills • Organization, time management, follow-through, and attention to detail across multiple customer accounts and deadlines • Ability to maintain accurate records, exercise sound judgment, and handle customer and financial information confidentially • Must be authorized to work in the United States without visa sponsorship

🏖️ Benefits

• Remote work • No travel expected • Equal opportunity employment and nondiscrimination • Reasonable accommodations for qualified individuals with disabilities • Authorized U.S. work without visa sponsorship requirement

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