Lead Collections Analyst

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $121k - $148k / year

⏰ Full Time

🟠 Senior

📞 Collections

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Own the full accounts receivable aging cycle across the customer base, monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts • Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations • Forecast cash receipts and flag collection risk, reserves, and write-off candidates • Serve as the escalation point and subject matter expert for collections; coach team members and set outreach cadences and standards • Manage cash application, posting bank deposits, wire transfers, ACH, and credit card payments to the subledger • Reconcile unapplied cash and clear exceptions with Treasury and Accounting • Perform credit reviews, establish and monitor credit limits, and recommend risk actions • Resolve payment disputes, credit memos, and refund requests within defined SLAs • Partner with Legal, DealOps, Sales, billing, IT, and Finance on contract issues, customer strategy, billing errors, and collections risk • Develop AR dashboards and report KPIs including DSO, collection effectiveness index, past-due percentage, aging trends, and unapplied cash • Analyze workflows and implement scalable automated solutions to reduce manual effort • Lead quote-to-cash improvements involving dunning, payment reminders, and self-service payment options • Create and maintain SOPs for collections, cash application, and credit tasks • Complete month-end AR tasks, journal entries, reserves, write-offs, and flux analysis • Maintain audit-ready documentation, support external audits, and ensure compliance with ASC 606, SOX controls, and internal policies

🎯 Requirements

• 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company, with a proven record of reducing DSO and past-due balances • Experience owning collections strategy for enterprise B2B accounts, including negotiating with customer finance and procurement teams and handling executive escalations • Strong working experience with NetSuite (AR, cash application, and customer records) and Salesforce-to-NetSuite data flows • Advanced Excel/Sheets skills, including XLOOKUP, pivot tables, and managing large data sets for reconciliation and aging analysis • Demonstrated experience identifying process gaps and implementing workflow improvements or automation • Strong cross-functional communication skills; comfortable engaging with Sales, Legal, and Finance leadership • Ability to work independently, prioritize competing demands, and guide or mentor others • Experience with usage-based or consumption billing models • Exposure to a SOX controls environment and internal audit processes at publicly traded companies • Experience with credit risk assessment and credit limit management for B2B customers • Experience with collections automation or AR tools and building AR dashboards

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement • Equity may be included in the compensation package

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