Team Lead, Collections

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Pie Insurance

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💳 Fintech

🤝 B2B

Insurance • Fintech • B2B

Pie Insurance is transforming small business insurance by making it less expensive, simpler, and more transparent for small business owners. With a team of seasoned technology and insurance experts, Pie Insurance is dedicated to enhancing the insurance experience, particularly focused on workers' compensation and InsureTech innovations.

📋 Description

• Own Pie's bad debt recovery rate and collection, litigation, and settlement outcomes • Set and enforce service-level agreements across the full collection lifecycle • Manage collection assignment processes and vendor preference lists • Prioritize collection efforts based on risk and exposure • Ensure communications comply with the FDCPA, Regulation F, TCPA, and applicable state laws • Serve as the top-level point of contact for collection issues, complaints, and escalations • Partner with Product and Engineering on collection systems, automations, tracking, KPI reporting, and action triggers • Improve bad debt allowance processes with Accounting • Coordinate dispute resolution and upstream process improvements • Ensure timely receivable closeout after collections or litigation • Monitor collection progress and approve or propose escalations based on debt thresholds • Partner with Legal on litigation and settlement strategy and high-risk account referrals • Manage litigation decisions, billing, documentation, and judgment readiness • Create vendor scorecards and implement quality improvements • Maintain vendor guidelines, manage vendor billing, and handle vendor escalations • Research and vet potential new vendor partners • Lead, develop, and manage the collections team, BPO resources, and offshore resources • Develop SOPs, benchmarks, KPIs, onboarding, training, development, and offboarding processes • Drive process optimization using Agile methodology • Handle complex customer inquiries, questions, and disputes

🎯 Requirements

• A high school diploma or GED is required • 3+ years of team leadership or people management experience, including managing performance, required • 2+ years of vendor management experience required • 1+ year of experience with data analysis and an understanding of workers' comp operational practices required • Strong understanding of Pie's products and systems required • Working knowledge of debt-collection regulations — the FDCPA, Regulation F, and the TCPA — and applicable state laws required • Intermediate data reporting and analytic skills • Intermediate organizational skills • Comfortable with G-Suite tools, Salesforce, collaboration tools (Slack preferred), and basic office machines • Ability to communicate clearly and convincingly in writing and verbally • Ability to analyze and solve simple to complex problems independently and use data to make informed decisions • 1+ year of Premium Audit experience preferred • Experience in commercial insurance preferred • 1+ year of experience managing BPO or offshore teams preferred • LEAN Certification preferred

🏖️ Benefits

• Competitive cash compensation • Comprehensive health plans • Generous PTO • Future focused 401k match • Generous parental and caregiver leave • Discretionary bonuses may be granted annually to eligible team members • Reliable, high-speed internet required for remote team members • AI-powered application-review and interview tools with human oversight

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