Bi-Lingual, Spanish Collections Agent

🔥 14 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Purpose Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Purpose Financial is a company dedicated to helping customers achieve financial stability through mentorship and support. They prioritize employee growth and foster a dynamic workplace that encourages collaboration and development. With a strong commitment to community engagement, Purpose Financial invests in various initiatives that promote academic achievement and financial literacy. Their comprehensive benefits program ensures the well-being of employees and their families.

📋 Description

• Contact customers regarding overdue, defaulted, or written-off loans and other payments. • Successfully negotiate with customers to collect payments. • Act as liaison between creditors and customers by managing overdue accounts. • Influence and advise customers on payment options for debt recovery. • Execute collection strategies and procedures. • Negotiate payment plans according to company-approved guidelines. • Build positive rapport with different types of customers over the phone while initiating collection processes. • Handle inbound and outbound calls to collect debt. • Handle Advance America collection contacts professionally with empathy, assertiveness, tact, and resilience. • Achieve set revenue targets and call quality objectives. • Use questioning and listening skills for effective telephone, email, chat, and text communication. • Understand, adhere to, and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies. • Assist in collection efforts with customers requiring a Spanish-speaking collections agent. • Perform other duties as assigned.

🎯 Requirements

• High School Diploma or GED. • Minimum of one year call center or customer service related experience. • Three years of collections experience at a high-volume call center. • Bi-lingual in Spanish is required. • Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. • Excellent written and verbal communications skills in both English and Spanish. • Adaptability and flexibility to changing environment. • Comfortable working in a dynamic, high volume, fast-paced environment. • Ability to read, write, evaluate, and apply information. • Ability to interact professionally and exhibit appropriate social skills. • Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and products. • Ability to develop and maintain business relationships. • Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday–Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours. • Must be eligible to work in the USA and able to pass a background check. • Ability to be physically present at and complete the physical requirements of the position at any assigned location. • Physical ability for prolonged sitting, occasional standing and walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting of less than 10 lbs., and occasional lifting of up to 20 lbs.; typing, data entry, grasping, and use of office equipment including computers.

🏖️ Benefits

• Competitive Wages • Health/Life Benefits • Health Savings Account plus Employer Seed • 401(k) Savings Plan with Company Match • Paid Parental Leave • Company Paid Holidays • Paid Time Off including Volunteer Time • Tuition Reimbursement • Business Casual Environment • Rewards & Recognition Program • Employee Assistance Program • Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

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