Product Analyst, Digital Banking

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔍 Product Analyst

👻 Ghost score 0%

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Support the day-to-day management and continuous improvement of digital banking products, services, and customer experiences • Support promotion development and implementation, coordinating tasks across stakeholders and defining promotion structures, eligibility rules, customer journeys, operational requirements, controls, and success measures • Create and maintain product and operational documentation, including requirements, business rules, process flows, decision documentation, implementation materials, and supporting artifacts • Drive assigned initiatives and workstreams from definition through implementation, tracking dependencies, decisions, risks, open questions, and stakeholder actions • Assess whether proposed promotions can be supported by existing technology and operational processes; identify constraints, dependencies, and solutions • Assist with promotional engine configuration, testing, validation, launch readiness, monitoring, and issue resolution • Partner with Marketing and stakeholders on promotional creative, customer communications, disclosures, and launch activities • Research customer and transaction exception cases, document findings and business rules, identify recurring patterns, and escalate cases requiring Product decisions • Analyze Voice of Customer feedback, complaints, contact drivers, operational trends, customer feedback, and competitive/market trends to identify pain points, enhancement opportunities, and roadmap recommendations • Gather and document business requirements, user stories, acceptance criteria, process flows, and functional specifications • Support user acceptance testing, defect validation, implementation planning, release readiness, and post-production monitoring • Collaborate with Compliance, Marketing, Technology, and Operations to advance product objectives and resolve issues • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field required • Minimum of 2 years of experience in product management, product operations, business analysis, banking operations, digital banking, fintech, project management, or a related field required • Experience supporting consumer banking products, deposit products, digital banking platforms, payments, cards, promotions, or customer engagement programs preferred • Experience gathering business requirements and translating business needs into product or process enhancements preferred • Experience working in a regulated financial services environment preferred • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach • Strong analytical and critical-thinking skills with the ability to translate data, customer feedback, and operational information into practical recommendations • Experience managing backlogs, user stories, requirements, and prioritization processes preferred • Experience with Voice of Customer programs, customer feedback analysis, or customer journey mapping preferred

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

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