Technical Product Analyst I

🕒 Yesterday

❄️ Minnesota, Texas, +1 more states – Remote

❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🔍 Product Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Provide technical customer service to external customers for Deluxe software • Monitor the support ticketing system and application group queue for incoming support issues • Take tickets from the application group queue within defined SLA guidelines • Use appropriate Action ID Codes and document customer interactions, actions taken, current status, and next steps • Keep stakeholders and customers updated according to follow-up SLA guidelines • Meet designated utilization goals and performance metrics, including Follow-Up Compliance, First Call Resolution, Direct Transfer Rate, Over-90 inventory, and Mean Time To Resolve • Handle incoming client cases and work them to resolution within defined product-support guidelines • Participate in conference calls, meetings, and collaborative engagements focused on client issues and case resolution • Seek training opportunities to expand product knowledge

🎯 Requirements

• 1+ year of Help Desk and/or customer service experience • 1+ year of scripting experience to include SQL, Progress, Powershell, etc. • 1+ year of Basic PC Troubleshooting and/or Repair • 1+ year of Microsoft Office suite • Must be 18 years of age or older • Bachelor's or Associate's degree in IT or related field (preferred) • A background in programming (preferred) • Windows OS experience (preferred) • 1+ year of Workstation OS-10,7 (preferred) • 1+ year of Server OS (preferred) • 1+ year of TCP/IP/DNS (preferred) • 1+ year of experience with antivirus products such as Managed Antivirus, CrowdStrike, or Carbon Black (preferred)

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Commission or an annual performance incentive plan

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